Frequently asked questions

At the moment, we're keeping our group at a maximum of 14 dogs. Every dog is personally overseen by Alejandro, so the dynamic stays calm and balanced for everyone.

Your dog will head outside several times throughout the day, in groups matched by character and energy level — so a mellow dog isn't sharing space with a rowdy one. They have ample space to run and play, with shaded areas available for when they need a break from the Texas sun. We're also actively building out new ramps and games to keep things fun and enriching. All outdoor time is always supervised. In between, dogs rest comfortably in their own indoor space.

Neither. Each dog stays in their own individual ranch-style stall — think spacious, private, and comfortable, the kind you'd find in a horse barn. Your dog keeps the same stall day and night, so they always have a familiar space to retreat to. Every stall is air-conditioned and comes with an elevated dog bed. No cages, no kennel runs.

Absolutely — you'll hear from us via text, WhatsApp, and Instagram stories throughout the stay. We share photos and videos so you can see exactly how your dog is doing. No news isn't always good news when you're a pet parent, so we stay proactive.

All dogs must be current on Rabies, DHPP (distemper/parvo), and Bordetella (kennel cough) before arriving. Leptospirosis is highly recommended. Please bring proof of vaccination from your vet at drop-off, or send it to us ahead of time.

It depends on the situation. Minor issues — a small scrape, an upset stomach — we handle on-site and keep you informed. For anything more serious, your dog's safety comes first: we act immediately and do our best to reach you in real time, but we won't wait if quick action is needed.

In most cases, yes. As long as you provide clear instructions and the medication in its original labeled container, we'll take care of it. If you have any doubt about a specific medication or dosage routine, just reach out before booking and we'll let you know.

We keep it simple — one flat 24-hour rate per dog, regardless of size. Drop off at 8 AM, pick up by 8 AM the next day — that's one day. No separate boarding vs. daycare pricing, no confusing fee structures. Dogs with behavioral challenges such as aggression may have a different rate given the additional care and expertise involved. Contact us for current rates and availability.

Yes — families boarding more than one dog receive a multi-dog discount. Get in touch for details.

We handle cancellations on a case by case basis — life happens, and we try to be flexible. If your plans change, just reach out as early as possible and we'll work something out together.

Easy — reach out by phone or WhatsApp 346-313-9200, or through the contact form on our website. We'll have a quick conversation to learn about your dog and confirm availability. We recommend booking as early as possible, especially around holidays and summer.

No meet-and-greet required. Just reach out and we'll get your dog booked in. We do ask that you disclose any past incidents at the time of booking — biting, aggression, or any behavioral concern, no matter how minor or how long ago. This helps us prepare the right environment for your dog and keep everyone safe.

Our ranch is located near Brookshire, TX — about 20 mins West of Katy and 30 minutes West of Houston, with easy access from I-10. Exact address is 2403 Beverly Ln, Sealy, TX. We are an appointment only facility.

We coordinate a specific time with you at booking — no fixed windows, no rushing. We're flexible throughout the day and work around your schedule as best we can. The only thing we ask is that all drop-offs and pick-ups happen by 7:30 PM daily.